Shipping & Handling

We strive to offer you the best possible delivery times from the moment your order gets processed. 

Order processing

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped.   

Shipping Rates and Estimates

We offer FREE SHIPPING based on your order total, or a flat rate if under that threshold. 

Region	Order total	Price
Worldwide	Above $35	FREE
Worldwide	Below $35	$4.95

Shipping times vary according to product and will always be listed on our product pages. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Solarmos is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check my order status?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 20 days of receiving your shipping confirmation email, please contact us at support@solarmos.com with your name and order number, and we will look into it for you. 

Refunds, returns, and exchanges

We accept refunds requests up to 30 days after delivery.

In the event that your order arrives damaged in any way, please email us as soon as possible at support@solarmos.com with your order number and a photo of the item’s condition.

We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

View our full refunds policy here

If you have any further questions, please don't hesitate to contact us at support@solarmos.com.